CUSTOMER ADVISORY
Document ID: EX040528_CW01
Version: 4
FIRMWARE UPGRADE REQUIRED: Smart Array 6i, 641/642, and 6402/6404 Controllers Running Firmware Version Earlier Than Version 2.48 May Report Battery Failure
NOTICE:
The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.
Release Date: 2005-09-29
IMPORTANT: This firmware update is considered a critical fix and is required to prevent the issue detailed below. HP strongly recommends immediate application of this critical fix. Neglecting to perform the required action could leave the server in an unstable condition, which could potentially result in sub-optimal server performance, server lock-ups or failures, ungraceful server shutdowns, hardware damage, or data corruption or loss. By disregarding this notification, the customer accepts the risk of incurring future related errors. |
HP recommends Smart Array Controller Firmware Version 2.48 (or later) to correct the Smart Array battery status messages (listed below) that may occur during Power-On Self-Test (POST) or when using version 7.30 (or later) of the HP Array Configuration Utility (ACU), HP Array Diagnostics Utility (ADU), or HP System Management Homepage (SMH). These messages may occur on a ProLiant server configured with one of the Smart Array Controllers listed in the Scope section (below) that is running a firmware version PRIOR to version 2.48 and version 7.30 (or later) of the ACU, ADU, or SMH.
If the following battery failure messages occur when running version 7.30 (or later) of the ACU, ADU, or SMH and Smart Array Controller Firmware Version 2.48 (or later), they should be considered accurate messages and battery replacement is required as described in the Resolution section.
POST Message
1794 - Slot [number] Drive Array - Array Accelerator Battery Charge Low
Array Accelerator Posted-Write Cache is temporarily disabled.
Array Accelerator batteries have failed to charge and should be replaced.
Windows Event Log Message
Event ID: 1206
Source: Storage Agents
Type: Warning
Drive Array Accelerator Battery Failed.
The array accelerator board attached to the array controller
in Slot [number] is reporting a battery failure.
[SNMP TRAP: 3040 in CPQIDA.MIB]
Note: The Storage Agents may log Event ID 1206 (and 1204) messages every 90 minutes.
Array Diagnostic Utility Version 7.30 Message
SLOT [number] Smart Array 6400 Controller ERROR REPORT:
Array accelerator status:
Temporarily disabled
Batteries are not fully charged
Battery failure on battery pack [number], replace battery.
Array Configuration Utility Version 7.30 (or later) Message
# 263 The current array controller has one or more array accelerator
batteries that are failed. Array accelerator operations such as
Expansion, Extension, and Migration are temporarily suspended until
the batteries are replaced. Please consult the user guide to identify
and replace the failed batteries.
System Management Homepage Showing Battery Status: Failed
Any ProLiant server that is configured with any of the following controllers running a firmware version earlier than version 2.48 and version 7.30 (or later) of the ACU, ADU, or SMH:
Affected Smart Array Controllers
- Integrated Smart Array 6i Controller
- Smart Array 641/642 Controller with 64-MB Battery-Backed Write Cache
- Smart Array 6402 Controller with 128-MB Battery-Backed Write Cache
- Smart Array 6402 Controller with 256-MB Battery-Backed Write Cache
- Smart Array 6404 Controller
Firmware Version 2.48 improves the sensing and reporting of battery health, resulting in correct battery status messages. Firmware Version 2.48 (or later) is available at the following URLs:
Note: The following links that refer to "Smart Array 6400" are equivalent to "Smart Array 6402/6404."
Windows Online ROM Flash
Linux Online ROM Flash
Offline ROM Flash
If version 7.30 (or later) of the ACU, ADU, or SMH report battery failure AFTER the above upgrade has been applied, battery replacement is required using Spares Kit 307132-001. The Smart Array 6402/6404 Controllers have two batteries that should be replaced together (as a best practice), even if only one battery has failed. If a battery replacement is warranted, obtain Spares Kit 307132-001 using one of the following methods:
- Contact HP online using the "Support Case Manager" web page at the following URL:
http://www2.itrc.hp.com/service/mcm/countrySelection.do?
admit=-1335382922+1109191574344+28353475
Note: This web page is part of the Customer Self Repair (CSR) Program, which may not be available worldwide. You will be required to select your country, HP Passport number, and password (new user registration is available on this page).
Note: More information on CSR is available at the following URL:
http://h18007.www1.hp.com/support/selfrepair/csr_commercial.html
OR
North America - Contact HP Customer Support at 1-800-HP-Invent (1-800-474-6836).
Outside North America (Worldwide) - Use the following URL:
http://welcome.hp.com/country/us/en/wwcontact.html
OR
- Contact a local Authorized Service Provider (ASP).
RECEIVE PROACTIVE UPDATES: Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HP Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: www.hp.com/go/myadvisory |
SEARCH TIP: For hints on locating similar documents on HP.COM, refer to the Search Tips document.
To search for additional advisories related to the Smart Array Controllers, use the following search string:
+ProLiant +Advisory +"Smart Array"
KEYWORDS: SA641, SA642, 641/642, 6400, SA6400, SA6402, SA6404, SA6i, 6 i |
Hardware Platforms Affected: ProLiant 850, ProLiant BL p-Class (BL20p G3 Server Blade, BL40p Server Blade, ProLiant BL25p Server Blade), ProLiant DL320 G2, ProLiant DL320 G3, ProLiant DL360 G2, ProLiant DL360 G3, ProLiant DL360 G4, ProLiant DL360 G4p, ProLiant DL380 G2, ProLiant DL380 G3, ProLiant DL380 G3 Packaged Cluster, ProLiant DL380 G3 Packaged Cluster with MSA500, ProLiant DL380 G4, ProLiant DL380 G4 Packaged Cluster, ProLiant DL380 G4 Packaged Cluster with MSA500 G2, ProLiant DL385, ProLiant DL560, ProLiant DL580, ProLiant DL580 G2, ProLiant DL580 G3, ProLiant DL585, ProLiant DL740, ProLiant DL760, ProLiant DL760 G2, ProLiant ML310, ProLiant ML310 G2, ProLiant ML330 G2, ProLiant ML330 G3, ProLiant ML350 G3, ProLiant ML350 G4, ProLiant ML350 G4p, ProLiant ML370 G3, ProLiant ML370 G4, ProLiant ML530, ProLiant ML530 G2, ProLiant ML570, ProLiant ML570 G2, ProLiant ML570 G3, StorageWorks Modular Smart Array 20
Components Affected: Controller Boards ProLiant Array and SCSI Controllers (64-MB BBWC Enabler, Smart Array 6402 Controller, Smart Array 6404 Controller, Smart Array 641 Controller, Smart Array 642 Controller, Smart Array 6i Controller)
Operating Systems Affected: Non-OS Specific
Software Affected: Non-software specific
Third Party Products Affected: None
Support Communications Cross Reference ID: EX040528_CW01
©Copyright 2005 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of Hewlett-Packard Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.
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